Many issues that you may run into such as; white screen, demo content fails when importing, empty page content and other similar issues are all related to low PHP configuration limits. The solution is to increase the PHP limits. You can do this on your own, or contact your web host and ask them to increase those limits to a minimum as follows:

You need web hosting with:

• PHP version 7.4 or greater
• MySQL version 5.6 or greater OR MariaDB version 10.1 or greater
• WordPress 5 or greater installed

If you have troubles with theme installation or the one-click demo install feature, make sure your server configuration limits are:

• post_max_size 32M
• upload_max_filesize 32M
• max_execution_time 600
• memory_limit 128M

You can check them using the plugin PHP Info. To change these values:

1. Edit your .htaccess file (at the root of your FTP) and add these lines:

php_value upload_max_filesize 32M

php_value post_max_size 32M

php_value memory_limit 128M

php_value max_execution_time 600

2. Try to use the plugin PHP Settings
3. If it still not helps – contact your hosting provider, they must help you with server configuration.

Usually only shared hostings with low configuration have troubles, so the main recommendation is to change the hosting or upgrade the current hosting plan. If the steps above didn’t help you can always submit a ticket here: https://oceanthemes.ticksy.com/. You must provide a purchase code, and we’ll answer you in 1-2 business days. According to the item support policy, it doesn’t include theme customization, third-party plugin integration, and hosting problems.